The Spokesman-Review – Spokane, Wash.
ForkFly Launch: November 21, 2011
Spokane/Coeur d’Alene Population: 253,053
Spokane County Population: 462,677
Daily print circulation: 69,748
Sunday print circulation: 89,752
Web Views: 4.3 million/month
In less than two months since launching, The Spokesman-Review has 80 merchants, 175 active deals, 2,033 consumer sign-ups, and their impressions are already over 1.1 million.
We recently asked Dan Fritts, Integrated Sales Manager at The Spokesman-Review, if he would be willing to talk a little about the success they have had with ForkFly and offer some tips to other Media Partners. He was happy to oblige!
“Hello All -
We had the following sales incentive for ForkFly sales made by the 12/5/11 launch date, signed contracts in hand:
· Sell at least five, get $15 per merchant
· Sell ten or more, get $30 per merchant
This was the carrot… The stick was each AE had a goal to sell at least five by the launch date and at least ten by year end 2011. If you did not make the five deadline you received a verbal counseling coupled with a fun (seriously) role play with me and another sales manager, ensuring your presentation was up to speed to close more sales. If you did not make the year-end goal of ten, you received a Written Warning.
Regarding motivation and how this fits in the big scheme of things, here are the key things we did and/or do, or discuss:
- ForkFly “Brand Champions.” For us this meant two sales managers teaming on this project. For partners that might have just one sales manager, we think it’s critical that someone become the “brand champion,” if you will. Someone has to be focused on ForkFly even with the other duties you may have.
- Consistently educating the sales team and keeping ForkFly front and center on a regular weekly basis.
- Role Playing. We had our Account Executives present to us and we provided feedback with a focus on keeping the presentations simple and time efficient.
- In regards to Sales presentations, we have had our Account Executives focused on a four step process: First, begin illustrating ForkFly from a consumer standpoint via their phone; Second, from a merchant standpoint showing the ease of setting up coupons and profiles via a handout; Third, they discuss our marketing promotions; and Fourth, discussing the pricing along with the sales close.
- We used a really big white board to track individual sales and the total sales goal of hitting at least 40 merchants by our launch date.
- We understood that in order to generate consumer interest, a critical factor once we had the merchants, we needed to populate ForkFly with as many merchants as possible by launch date and the end of the year. (In essence, the first several months.) We felt it was critical that we did not place ourselves in a situation four or five months down the road, trying to sell the platform to merchants while only having a few others on board, or we would be dead in the water. Thus, why we were very aggressive on the pricing, only charging an “Intro Rate” of $75 per month. (Regular price was double).
- Membership has its privileges: Being an “early adopter” and growing with us had/has significant advantages for merchants. One, you get a special “Intro Rate,” and two, if you re-up prior to your current commitment expiring, you can upgrade using the “Intro Rates.”
- As a bonus to our “early adopters” we are giving them two additional Deals Co-op ads and a tile ad on our dining and entertainment site www.spokane7.com through the end of January at no charge. Read: FREE.
- Each of our “early adopter” new merchants received a Forkfly gift bag – another opportunity to THANK each one for joining us and being our partners in this new venture.
- ForkFly has given us the opportunity to jump ahead of our local competitors by providing a very dynamic, mobile marketing platform that no one else has locally.
- The ForkFly platform is better, and different, than Groupon and Living Social, for various reasons.
- It’s a pretty simple sales premise. A lot of the presentations were sold by simply demonstrating ForkFly with a Smartphone. Sales calls made over the phone (land line only) with the video sent beforehand and demonstrating via the website have also worked. Not a lot of the multiple page sales presentations were used/necessary once an AE was proficient in selling ForkFly.
- The level of commitment we were placing behind this launch/new product was important to many of our merchants, so making a commitment to do advertising outside our newspaper property was crucial. We began with radio in December 2011, and in January 2012 we began an aggressive bus advertising campaign.
- We had already begun expressing and educating the sales folks on expectations for 2012 before our launch date. With a launch date goal, a year end goal and now a 2012 goal, the expectation was clear that ForkFly is here to stay; this is not the classic newspaper process of it being just today’s flavor and after the launch date we are on to something new. We’ve discussed that this truly has the potential to be really big. Be one of our CORE digital product offerings.
- ForkFly provides a low cost marketing solution for small businesses in our local community, especially ones that have left the paper for various reasons. It also opens the door for non-traditional newspaper accounts.”
Q&A with Dan
Q: Did your newspaper group already have a daily deal platform on board? If so, is Forkfly a complement to that platform? Are you competing for the same advertisers?
A: We have a mobile deal site, but it was not a Daily deal site. It should be a complement. We are working on improving that since our mobile site has its own large unique audience. Not everyone goes to a deal site/uses coupons.
Q: What has the advertiser response been?
A: We launched 12/5/11 and the response from advertisers has been really positive. We had 70 merchants on board at launch date and many of them are “quality” merchants! We had already begun hearing positive results from merchants just two weeks into the launch. In general, merchants “get” this concept.
Q: Are you satisfied with the number of customers signing on?
A: Yes, the next big step is renewals on March 5, 2012 since many made an initial 3 month commitment.
Q: Do you have a separate staff to sell Forkfly?
A: We have all our reps selling this and each one has a sales goal.
Q: What has been the reception of your sales team to the product?
A: Really good/positive. They get it, too. It is a unique offering that no other local media company has. It is current technology: mobile/Geo-targeting/social sharing, yet a very simple sales premise. It is unique and better than Groupon/Living Social, which are not so positive with many merchants now.
Q: Are you bundling Forkfly with any other products?
A: Yes we are.
Q: Are you pleased with the technology?
A: The last improvement this past month (December) was nice. Based on our conversations with ForkFly, we feel confidant that they are fully behind making sure Forkfly stays relevant. With new enhancements, the consumer, merchant and the vendor experience continues to grow in value.
Q: Are you happy with your support from Forkfly?
A: We have been very pleased. We are in it together. They don’t forget about you/are on to their next client once you’ve purchased their service/product. We’re growing together to make this an awesome partnership. They welcome and want your feedback, ideas etc.
Q: Are you continuing to add merchants? If so, what is your target?
A: YES! We are working on that right now. In the big grand scheme, we will likely try and set a goal to hit 200 merchants by year end 2012. First, it’s getting a high resign rate for all the three month commitments that expire 3/5/2012, while we also push hard to increase new merchant sign-ups during this 1st quarter.
Q: In your opinion, what are the best categories to sell?
A: What consumers need on an on-going basis, so restaurants are big, shopping and services, etc. We have one furnace company that had a $500 coupon. They just sold one through ForkFly, so they have more than covered their costs.
Q: What would you do differently, or what would you advise to someone starting out?
A: Role playing helps a lot to make sure the sales presentation is dialed in properly, especially with your AE’s that are not as comfortable with digital.
ENSURE your staff understands that the merchant needs to have really good offers, and offers that are, ideally, unique to Forkfly. If the deals are not exciting few will come back and “word of mouth” will get no legs. No amount of advertising/marketing will help to overcome this.
I would recommend setting launch date six weeks after the date your staff gets their initial ForkFly sales presentation. For us, four weeks was not enough time for the sales staff to absorb the info, practice the presentation, then get out there, selling asap to try and make the launch requirement number. Even though it was a no-brainer for some advertisers, others wanted to think about it.
You’ve got to have scale here too. If you only have a few merchants it will not be a good consumer experience.







































